Terms and Conditions

These terms are the agreement between you and Web 3 Limited (trading as Green Weka), a company registered in New Zealand, for your use of the Green Weka platform — our voice, messaging, email and AI-assisted communication services. By creating an account or using the service, you agree to them. Green Weka is a business tool: by signing up you confirm you are acquiring the service for business purposes, in trade, and not as a consumer for personal, domestic or household use.

We offer the service to businesses in New Zealand, Australia, the United States, the United Kingdom, Canada, Singapore and elsewhere. Some parts of these terms apply only to customers in particular countries — see section 17.

1. The service

Green Weka captures, records, transcribes and analyses your business communications — phone calls, voicemail, dictation, email, and the internal chat and internal voice and video calls between members of your team — and uses AI to produce transcripts, summaries, action items and related outputs, including through our voice and chat assistant. The service connects to third-party tools you authorise, such as job management, accounting, email, task and CRM platforms.

We are continually improving the platform. Features may be added, changed or withdrawn. Where a change materially reduces the service you pay for, we will give you reasonable notice.

2. Your account and your team

You must provide accurate account information and keep your login credentials secure. You are responsible for all activity under your account, including by team members you invite. If you add team members, you confirm you have the authority to grant them access, that you have told them how the service captures and analyses their work communications, and that they will comply with these terms. Seats are billed per the plan you select.

3. Call recording — your responsibilities

The service records and transcribes calls. You are solely responsible for ensuring your use of recording is lawful in every place you and the people you speak with are located, including any obligation to notify or obtain consent from other parties on a call. The law that applies to a recording is usually determined by where each party to the call is, not by where your business or our servers are. Some places allow one party to a conversation to record it; others require every party to be told, or to agree, before recording starts. Rules also differ between calls, internal chat and email.

To help you comply, the service is set up so that a recording notice plays at the start of every inbound and outbound call by default. If you change or switch off that notice — for your account or for individual contacts — you must first confirm that you understand and will abide by the recording laws that apply to you, and we record the date and time of that confirmation. If you switch the notice off, you accept sole responsibility for obtaining any consent the law requires by other means. You can also turn recording off entirely for individual contacts.

We provide general information about recording laws for convenience only. It is not legal advice, may not be current, and we accept no responsibility for your compliance with it.

4. AI outputs — no reliance

Transcripts, summaries, action items, extracted details and assistant responses are generated by automated AI systems. AI outputs can be incomplete or wrong — names can be misheard, figures mis-transcribed, and context misunderstood. You must verify any AI output before relying on it for any business, financial, legal, safety or compliance purpose. AI outputs are not professional advice of any kind, and we are not liable for decisions made or actions taken in reliance on them.

5. Your data

Your communications and business data remain yours. You grant us the rights needed to capture, store, process and analyse that data solely to provide and support the service, as described in our Privacy Policy and AI & Data Use Statement. We do not sell your data or use it for advertising, and we do not train AI models on it.

You warrant that you have the right to submit the data you feed into the service — including that any recordings, contact details and third-party information were collected lawfully and that you have any consents required. You indemnify us against claims arising from data you submit or from your unlawful recording or use of communications.

Green Weka staff do not browse, listen to or read your private communications. Access is limited to what is strictly necessary to operate and support the service, and we disclose your data to authorities only where required by valid legal process.

6. Data processing and privacy laws

Where privacy or data protection law draws a distinction between the parties: you are the controller (or equivalent) of the communications, contact and business data you feed into the service, and we act as your processor or service provider, processing that data only on your instructions and as these terms and the Privacy Policy allow. We are the controller of the account, billing and usage information we hold about you.

You are responsible for having a lawful basis to collect and process the data you submit, including any notices you must give to the people you communicate with. We will: process your data only to provide the service; keep it confidential; apply appropriate security measures; use sub-processors only under written terms that protect your data, with a current list of sub-processors and their locations published in our Privacy Policy and on our Trust Centre; assist you, so far as reasonable, in responding to requests from individuals; notify you without undue delay if we become aware of a breach affecting your data; and delete or return your data when your account closes, as described in section 11.

If the law that applies to you requires a data processing agreement, standard contractual clauses or similar transfer terms (for example under the UK GDPR, the EU GDPR or the Australian Privacy Act), our standard Data Processing Addendum is available on request from security@greenweka.com and, once signed, forms part of these terms.

7. Acceptable use

You must use the service lawfully. You must not use it for harassment, spam, unsolicited marketing calls or messages in breach of applicable law (including do-not-call registers and automated-calling rules in any country you call), fraud, or interception of communications you are not a party to and have no lawful basis to record. You must not attempt to probe, disrupt or reverse-engineer the platform, resell the service, or use it to build a competing product.

You must not sign up in order to study us. Creating an account or starting a trial — directly or through anyone acting on your behalf — for the purpose of analysing, benchmarking, copying or reverse-engineering how the service works, extracting or mapping its features, prompts, models, outputs or workflows, or otherwise gathering intelligence for a competing product or service is a breach of these terms. We may terminate accounts created or used for these purposes immediately, without notice or refund. We may suspend or terminate accounts that breach this section or put the platform, our staff or other customers at risk.

8. Third-party services and telecommunications

The service depends on third-party providers — telecommunications carriers, hosting, AI processing, and the integrations you connect (such as job management, accounting, email, task and CRM platforms). Your use of a connected integration is governed by that provider's own terms. We are not responsible for the acts, omissions, outages or data practices of third-party providers, including call carriage failures, delayed or undelivered communications, or changes third parties make to their services or APIs that affect an integration.

Phone numbers we provide are supplied through our carrier partners and remain subject to the numbering, identity-verification and address rules of the country that issued them. You must give us accurate information when we ask for it to obtain or keep a number, and you may lose a number if you do not. Numbers are not property and may need to change when you change plans or countries.

9. No emergency calling

Green Weka does not support emergency calls and is not a replacement for a traditional phone service. Do not use the service to call emergency numbers such as 111 (New Zealand), 000 (Australia), 911 (United States and Canada), 999 (United Kingdom and Singapore) or 112. Emergency calls placed through the service may fail to connect, may not transmit your location, and may not reach the correct emergency centre. If you need to contact emergency services, use your phone's native dialler over your mobile carrier, a landline, or another means of communication. You are responsible for ensuring that everyone who uses the service through your account — including team members — understands this and has an alternative way to make emergency calls.

10. Fees and billing

Fees are charged in advance per your selected plan, processed by our payment provider. Usage-based charges (such as call minutes or roaming rates) are billed as incurred or in arrears. Prices exclude GST, VAT, sales tax and other applicable taxes unless stated otherwise; where we are required to collect a tax in your country, we will add it to your invoice. We may change pricing with at least 30 days' notice; changes take effect from your next billing cycle. If payment fails and remains unpaid after reasonable notice, we may suspend the service until the account is settled. Except where required by law, fees are non-refundable.

Fair use of included calling. Where your plan includes unlimited, free, or flat-rate calling, it's included for the normal business use of your own team — real conversations between people, at volumes typical of a small business. Included calling doesn't cover telemarketing or cold-call campaigns, auto-dialers or robocalling, call-centre or bulk operations, resale or use as a trunking service, artificially generated or continuously open calls, or any use that's primarily about consuming minutes rather than running your business. Premium-rate, special-service, and shared-cost numbers are never included, and some destinations aren't supported at all — the current lists are shown on our plans page and may change as carrier costs change. If an account's calling volume or pattern materially exceeds typical business use (as a guide: sustained use beyond 1,500 minutes per user per month, or unusual concentrations of calling to high-cost regions), we'll get in touch first, and we may then move the affected calling to per-minute rates, or limit or suspend the included component. We'll always talk to you before anything changes.

11. Term, cancellation and termination

You can cancel at any time from your account or by contacting us; cancellation takes effect at the end of your current billing period. We may suspend or terminate your account for breach of these terms, non-payment, or unlawful use, and will tell you why unless the law prevents it. On closure of your account, your data is deleted from our systems within 30 days, as described in our Privacy Policy. Export anything you need before closing.

12. Intellectual property

We own the platform, software, and all associated intellectual property; you receive a non-exclusive, non-transferable right to use the service while your account is active and paid. You own your data. If you give us feedback or suggestions, we may use them without restriction or payment.

13. Service availability

We work hard to keep the service available and use commercially reasonable efforts to do so, but we do not guarantee uninterrupted or error-free operation. Availability depends in part on third-party carriers and providers outside our control, and we may perform maintenance that temporarily affects the service. You should not treat the service as your sole record of any communication you cannot afford to lose.

14. Warranties and consumer law

The service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties, conditions and guarantees not expressly stated in these terms.

Business use: you confirm you are acquiring the service in trade for business purposes. If you are in New Zealand, you and we agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable to contract out of it and (to the extent permitted) out of sections 9, 12A and 13 of the Fair Trading Act 1986.

Nothing in these terms excludes, restricts or modifies any guarantee, warranty, condition or right that cannot lawfully be excluded, restricted or modified — including any non-excludable guarantees under the Australian Consumer Law for Australian customers, and any rights you have under the laws of your own country. Where our liability for breach of such a guarantee or right can lawfully be limited, it is limited, at our option, to re-supplying the service or paying the cost of re-supply.

15. Limitation of liability

To the maximum extent permitted by law: (a) we are not liable for any indirect or consequential loss, loss of profits, revenue, business, goodwill, data or anticipated savings, however arising; and (b) our total aggregate liability to you for all claims arising out of or in connection with the service, whether in contract, tort (including negligence), statute or otherwise, is capped at the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to liability that cannot lawfully be excluded or limited. In particular, nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law of your country does not allow us to limit.

16. Indemnity

You indemnify us against claims, losses and costs (including reasonable legal fees) arising from: your breach of these terms; your unlawful recording or use of communications; data you submit without the necessary rights or consents; or your use of the service in breach of applicable law.

17. Country-specific terms

Where the law of the country you are in gives you protections that cannot be contracted out of, those protections apply and prevail over any inconsistent term. In addition:

• Australia. The Australian Consumer Law applies to the extent it cannot be excluded, including its rules on unfair terms in standard-form small business contracts. We do not rely on any term to the extent a court finds it unfair. Any change we make to these terms or to pricing is subject to the notice and cancellation rights in sections 10 and 18. Recording laws are set by each state and territory; several require every party to a private conversation to be told or to agree before it is recorded.
• United States. The service is not an interconnected VoIP or common-carrier telephone service and does not provide 911 emergency calling (section 9). You are responsible for complying with the Telephone Consumer Protection Act and any state telemarketing, autodialer and call-recording laws, including in the states that require the consent of every party to a call. Nothing in these terms limits any right that cannot be waived under the law of the state in which you are located.
• United Kingdom. The exclusions and limitations in sections 14 and 15 apply only so far as they are reasonable under the Unfair Contract Terms Act 1977. If you require a data processing addendum incorporating the UK International Data Transfer Addendum, request it under section 6.
• Canada and Singapore. You are responsible for complying with PIPEDA (Canada) or the Personal Data Protection Act 2012 (Singapore), as applicable, in respect of the personal information you feed into the service, including any notification required before recording a conversation.

18. Changes to these terms

We may update these terms from time to time. For material changes we will give you at least 30 days' notice by email or in-app notice. Continued use of the service after a change takes effect is acceptance of the updated terms. If you do not accept a change, cancel before it takes effect and we will refund any fees you have prepaid for the period after your cancellation takes effect.

19. Governing law and disputes

These terms are governed by the laws of New Zealand, without regard to conflict-of-law rules. If you have a dispute with us, please contact us first at support@greenweka.com; we will try in good faith to resolve it within 30 days before either of us starts formal proceedings.

Any claim you bring against us must be brought in the courts of New Zealand, which have exclusive jurisdiction for that purpose, and you submit to that jurisdiction. We may bring proceedings against you (for example, to recover unpaid fees or to protect our intellectual property) either in New Zealand or in the courts of the country where you are located or carry on business. Nothing in this section prevents you from relying on a mandatory consumer or small-business protection, or from bringing a claim before a court or tribunal that the law of your country says cannot be excluded.

20. General

We are not liable for delay or failure caused by events beyond our reasonable control. You may not assign these terms without our consent; we may assign them as part of a restructure or sale of the business. If any provision is unenforceable, the rest remain in effect and the unenforceable provision is read down to the minimum extent necessary. No waiver of any term is effective unless in writing. These terms, together with the Privacy Policy, any Data Processing Addendum we sign with you, and any plan-specific terms, are the entire agreement between us regarding the service. These terms are written in English; if we provide a translation, the English version prevails.

21. Contact us

Questions about these terms:

Email: support@greenweka.com
Security and privacy: security@greenweka.com
Web 3 Limited, Mount Maunganui, New Zealand