Is my data used to train AI models?
No. We never train models on your data, and we've configured our AI providers so they don't either. Our AI analysis provider does not train on customer data as a matter of policy, and we've opted out of the model-improvement programs run by our speech providers. Your conversations are processed to serve you — nothing else.
Who can listen to my call recordings?
You, and the team members you've invited to your account. That's it. Recordings are stored in our own encrypted storage, isolated per account. Internally, access is least-privilege — limited to what's strictly needed to run and support the service, never for browsing.
Where is my data stored?
Your communications, transcripts and recordings are stored encrypted on secure cloud infrastructure. Call media and real-time voice are processed in Australia, close to home. Green Weka is operated by Web 3 Limited, a New Zealand company, so your data is protected under the NZ Privacy Act 2020.
Is call recording legal for my business?
In New Zealand, it's generally lawful to record a call you're a party to — NZ operates on a "one-party consent" basis, though the Privacy Act 2020 still requires you to handle recordings responsibly. In Australia, the rules are set state-by-state under surveillance devices legislation and some states are stricter, so the safest practice everywhere is to let callers know they're being recorded. This is general information, not legal advice — if you're unsure, check the rules for your state or get advice.
What happens to my data if I cancel?
Close your account and your data — recordings, transcripts, emails, messages, contacts — is deleted from our systems within 30 days. If you want a copy of anything first, ask us before you close.
How do I report a security issue?
Email security@greenweka.com. Every report goes straight to the engineering team and we aim to acknowledge within one business day.
